Complaint Manager - Permanent

Working at Cochlear BAS:
Cochlear BAS is a division of Cochlear Ltd and the world leader in bone conduction hearing solutions. Situated in Mölnlycke, outside Gothenburg, Sweden, the head office employs approximately 200 people whose responsibilities include research, product design and development, marketing, quality and regulatory, manufacturing, distribution and administration for all the Baha® and Vistafix® products. Cochlear Bone Anchored Solutions AB offers you a modern environment in which you can work with passionate professionals to apply your specialist expertise and skills to bring the most advanced technologies to the market.

Key Responsibilities
We are seeking a Complaint Manager to join our After Market and Operational Excellence team at the Cochlear BAS headquarters located in Mölnlycke, Sweden. The Complaint Manager role is responsible for establishing and maintaining an effective complaint handling process and to assure a timely and qualitative treatment of complaints from initiation to closure. The Complaint Manager will be reporting to the After Market and Operational Excellence Manager and work with design and process engineers, product marketers and others.

In this permanent role you'll have the opportunity to make a significant contribution to Cochlear´s successful history of innovation by applying your knowledge of quality engineering. You'll know you've been successful in this role when you've assured that customer complaints regarding Cochlear BAS products are properly investigated, documented and that corrective actions are implemented efficiently.

Key Requirements
B.Sc. or M.Sc. in Engineering Subject
Fluent in spoken and written English
Minimum five years of working with Quality Management and Technology
Experience from working in a Quality Management System

Working for Cochlear:
Cochlear Limited is the global market leader in implantable hearing solutions and is a top 100 global medical device company. Our global product range includes the world?s leading cochlear implant systems and the most advanced bone conduction hearing solutions. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people´s lives.

Cochlear pioneered and is the global leader in the research and development, manufacture and marketing of implantable hearing solutions. Cochlear´s global headquarters is located on the campus of Macquarie University, Sydney, Australia to enable links to world leading hearing science research. A success story in the commercialisation of R&D, Cochlear has a 70% share of the global market, employs more than 2,700 people worldwide, operates directly in over 20 countries and sells in over 100 countries. Over 350,000 people across more than 100 countries now experience hearing as a recipient of a Cochlear hearing solution. Cochlear can offer:

The Work - A high impact job supporting world leading technology
The Organisation - A global leader in active implantable medical device hearing technology
The Opportunity - To make a difference to the quality of people?s lives

As a world-leader in innovative medical devices, Cochlear encourages continuous learning and career development for employees globally.

Visit www.cochlear.com/careers for more information.

Cochlear, Hear now. And always, Nucleus, and the elliptical logo are either trademarks or registered trademarks of Cochlear Limited.